Enterprise Integration Platform

TypeScript-powered backend connecting Azure, Zendesk, and your network infrastructure. Built for reliability, designed for scale.

Integration Platform Architecture

Production-Ready Integration Layer

Azure Table Storage Events

Real-time event-driven workflow triggers Zendesk ticket creation when rows are added to Azure Table Storage. Sub-200ms latency.

Zendesk API Integration

Bidirectional sync with Zendesk Support. Automated ticket routing, SLA tracking, and custom field mapping for network provider data.

AI-Driven Automation

Machine learning model analyzes ticket content and network telemetry to auto-resolve common issues. 67% reduction in manual triage time.

External Provider APIs

Unified interface for multiple network provider APIs. Automatic failover, rate limiting, and request queuing for high-volume operations.

Audit Trail & Logging

Complete request/response logging with Azure Application Insights. Track every API call, ticket update, and system event for compliance.

Enterprise Security

OAuth 2.0 authentication, encrypted secrets in Azure Key Vault, and role-based access control. SOC 2 Type II compliant infrastructure.

Built on Modern TypeScript

Our integration platform leverages the full power of TypeScript's type system to catch errors at compile time, not in production. Every API response is strongly typed, every event handler is validated, and every external integration has exhaustive error handling.

  • Node.js 20 LTS runtime
  • Azure Functions v4 for serverless compute
  • TypeScript 5.3 with strict mode
  • Zod for runtime schema validation
  • Prisma ORM for type-safe database queries
  • Jest + Supertest for integration testing
TypeScript Architecture Diagram
99.97%
Uptime SLA
1.2M
Events Processed Daily
180ms
Avg Response Time
12
Provider APIs Integrated

Ready to see it in action?

Explore the live integration dashboard and technical documentation.